(Ep 33) Improving Employee Experience

February 7, 2022

Does your company create a strong connection between a great employee and customer experience?  Improve your bottom-line as North America’s leading employee experience expert(Ex) Greg Kihlström outlines his favourite tips to deliver an Ex strategy that results in happier, more productive and motivated employees.


Featured Guest: Greg Kihlström; Two-time CEO, best-selling author, speaker, Principal and Chief Strategist at GK5A. He is also the host of The Agile Brand with Greg Kihlström podcast.


Topics Discussed: the Great Resignation’s impact on employee experience, Remote and hybrid work’s impact on employee experience, Breaking down silos and aligning teams, Who’s responsible for employee experience, Enabling an employee experience mindset, the “inside out” strategy, closing the gap between company communication and employee comprehension


Copyright © 2022 ADP, LLC. All rights reserved. This content may not be distributed, reproduced, modified, sold or used without the written permission of ADP. The information is provided "as is" without any expressed or implied warranty, is based on generally accepted HR practices and is advisory in nature. This content is provided with the understanding that neither the presenters nor the writers are rendering legal advice or other professional services. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This material is current as of the date of this episode (February 7th, 2022).

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